Doorstep Delivery is a program offered to retailers whereby HLC will ship orders directly to the end user on behalf of the retailer.  Commonly known as drop shipping, direct fulfillment, or retail-to-home delivery, Doorstep Delivery is a simple way to improve your customers’ experience while maximizing your efficiencies as a retailer. 

WHY USE DOORSTEP DELIVERY?

Connect to our digital catalog and consider HLC a virtual warehouse. You'll expand your product offering to your customers, while not having to bring in a single dollar’s worth of additional inventory.

With a larger product selection, same-day shipping, and fast delivery options (most in 2 days or less), you can now compete with the largest retailers in the world and keep your customers spending their dollars with you.

Let HLC's operational excellence become your advantage. We dare you to do a cost analysis and see just how using Doorstep Delivery not only saves you time, but also money.

GETTING STARTED

*IMPORTANT NOTE*  The agreement must be signed by an owner of the business.  Customers without a tax certificate on file will not be granted access to this program.

WHICH ORDER METHOD IS RIGHT FOR ME?

We offer 4 different ways to place your

Doorstep Delivery orders:    

We have put together the following chart to help identify the best option for you.  For more information on how to order, please visit HLC University and watch our tutorial videos.

PRICING

All Doorstep Delivery orders will receive normal dealer pricing.  This means any sales, program discounts, promotions will apply to Doorstep Delivery orders.  Whatever you would pay for a stocking order is what you will pay for the same item if shipped using Doorstep Delivery.

SHIPPING

Once an order is flagged as Doorstep Delivery (achieved by changing the delivery address to something other than an address already on file), the Doorstep Delivery shipping terms will apply.

All Doorstep Delivery orders will receive a nonrefundable processing fee of $5.  This fee is applied to each order.  An order can contain as many items as desired but cannot contain multiple delivery addresses.

Shipping charges are based on the contents of the order and any optional services desired by the retailer.

Orders up to 15 lbs. will use USPS Ground Advantage.

Orders will be shipped in non-branded boxes and will contain a packing document with no pricing, just a summary of what is being shipped, your return address, and the delivery address.  To download an example of a Doorstep Delivery packing document, click the link below.

Doorstep Delivery orders may be sent to any residential or commercial address within the contiguous United States.  The following addresses are NOT ALLOWED:

• Hawaii

• Alaska

• Puerto Rico

• PO & APO Boxes

• Any country outside of the United States

Doorstep Delivery is not allowed for international accounts.

FAQs

What is the minimum order amount?  

There is no minimum order amount.    

Is everything available for Doorstep Delivery?  

Some items may be marked as inelligible for Doorstep Delivery for varying reasons.  As a general rule, bicycles, merchandising items, and items weighing more than 70 lbs are excluded from Doorstep Delivery to the consumer.  We are commited to keeping this service available on as many items as possible.    

How quickly will my order ship?  

If placed before the cut-off time for the respective distribution center, orders ship same-day.

How can I find tracking information for an order I placed?

Doorstep Delivery orders may be found in your Order History page just as a regular order would.  You may also sign up for a daily summary of all Doorstep Delivery orders including tracking information by visiting your Doorstep Delivery Preferences page.

Can I change the warehouse from which a Doorstep Delivery order will ship?  

You can but…  Once a delivery address is modified and an order designated as Doorstep Delivery, our systems will take over.  We will automatically determine the best warehouse from which to ship the order so that the recipient will enjoy the shortest possible delivery time.  Example: retailer is in California, recipient is in Florida, HLC will attempt to pull and ship the item(s) from our SC distribution center.  If not available in SC, we will attempt to ship from PA, and finally NV.  The warehouse hierarchy will be based on the delivery address for the order.

Who is responsible for sales tax?  

Because there is no financial transaction between HLC and the recipient of the product, the selling party (retailer) is responsible for collection and remission of any and all applicable taxes.

Can I upgrade my delivery to a faster option?  

For this (first) phase of this project, expedited delivery options are not available.    

Additional questions? Contact your rep or HLC Customer Experience team at 1-888-522-2453 or [email protected].